PERAN MEDIASI KEPUASAN KERJA PADA PENGARUH TRANSFORMATIONAL LEADERSHIP, WORK LIFE BALANCE DAN KOMPENSASI FINANSIAL TERHADAP TURNOVER INTENTION
DOI:
https://doi.org/10.24843/EJMUNUD.2026.v15.i8.p03Keywords:
transformational leadership; turnover intention; work–life balanceAbstract
Turnover intention is a serious challenge for organizations because it can disrupt workforce stability and operational efficiency, especially at KSP in North Denpasar. This study aims to analyze the influence of transformational leadership, work-life balance, and financial compensation on turnover intention with job satisfaction as a mediating variable. The study used a quantitative approach with Structural Equation Modeling analysis techniques based on Partial Least Square (SEM-PLS). The study population was 385 employees, with 115 respondents determined based on the number of research indicators. Data were collected through questionnaires, with a response rate of 77.39%. The results showed that transformational leadership and financial benefits had a significant negative effect on turnover, while work-life balance had no significant effect. In addition, work-life balance and financial benefits had a positive effect on job satisfaction, while transformational leadership had no significant effect on job satisfaction. Job satisfaction was proven to have a negative effect on turnover and was able to mediate the effect of work-life balance and financial compensation on turnover, but did not mediate the effect of transformational leadership. These findings emphasize the importance of increasing job satisfaction through compensation policies and work-life balance to reduce employee turnover rates.
References
Adeline, K. (2022). Dampak Gaya Kepemimpinan Terhadap Loyalitas Karyawan Dan Turnover Intention (Studi Kasus Pt Bank Xyz Tbk). Jurnal Bina Manajemen, 10(2), 42–63. https://doi.org/10.52859/jbm.v10i2.205
Alvionita, V. D., Fitrianty, R., & Rahayu, S. (2022). Pengaruh Kepemimpinan Transformasional, Disiplin Kerja Dan Work-Life Balance Terhadap Kepuasan Kerja: Studi Kasus Pada Klinik L’Viors. Manajemen Dewantara, 7(1), 60–71. https://doi.org/10.26460/md.v7i1.13636
Angelica, D., Oktaviana, D., & Tanuwijaya, J. (2022). Pengaruh Kepemimpinan Transformasional Dan Organizational Citizenship Behavior Terhadap Intensi Pindah Kerja (Turnover) Di Industri Konstruksi. Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi Dan Pelayanan Publik, 9(2), 125–143. https://doi.org/10.37606/publik.v9i2.290
Ariyani, A., Pradhanawati, A., & Prabawani, B. (2022). Pengaruh Work-Life Balance dan Work Satisfaction terhadap Turnover Intention Karyawan Kontrak PT. Sukuntex – Spinning Kudus. Jurnal Ilmu Administrasi Bisnis, 11(2), 214–224. https://doi.org/10.14710/jiab.2022.34462
Astuti, D., & Putri, C. A. T. (2023). Peran Mediasi Kepuasan Kerja pada Pengaruh Work Life Balance terhadap Turnover Intention. SEIKO : Journal of Management & Business, 6(2), 482–490.
Barkhuizen, N. E., & Gumede, B. (2021). The relationship between talent management, job satisfaction and voluntary turnover intentions of employees in a selected government institution. SA Journal of Human Resource Management, 19, 12.
Barage, P., & Sudarusman, E. (2022). Pengaruh Work-Life Balance, Stres Kerja, Dan Kepuasan Kerja Terhadap Turnover Intention (Studi Pada Pekerja Generasi Milenial Di Yogyakarta). Cakrawangsa Bisnis, 3(1), 81–96.
Budiman, D. (2023). Analisis Pengaruh Kompensasi Finansial dan Status Kepegawaian terhadap Turnover intention pada PT XYZ. Jurnal Bisnisman : Riset Bisnis Dan Manajemen, 5(1), 127–142. https://doi.org/10.52005/bisnisman.v5i1.143
Busro, M. D. (2018). Manajemen Sumber Daya Manusia. PT Bumi Aksara.
Candra, D. M. (2022). Analisis Pengaruh Kompensasi Finansial Terhadap Penempatan Kerja Serta Dampaknya Terhadap Turnover Intention Pada
Perusahaan Pertambangan Di Provinsi Kalimantan Selatan”. Jurnal Publikasi Ilmu Manajemen (JUPIMAN), 1(3), 246–258.
Chan, S. C. H. (2019). Participative leadership and job satisfaction: The mediating role of work engagement and the moderating role of fun experienced at work. Leadership and Organization Development Journal, 40(3), 319–333. https://doi.org/10.1108/LODJ-06-2018-0215
Daeli, A. S. (2023). Minimizing Turnover Intention Strategy : The Role of Transformational Leadership , Intrinsic Motivation , and Job Satisfaction. Jurnal Kepegawaian Dan Organisasi, 2(2), 104–112.
Dessler, G. (2018). Human Resource Management. John Willey and Sons.
Exacta, E. A., Komariah, K., & Saori, S. (2022). Analisis Burnout Dan Work Life Balance Terhadap Turnover Intention Di Masa Pandemi Covid-19. Procuratio : Jurnal Ilmiah Manajemen, 10(3), 288–302. https://doi.org/10.35145/procuratio.v10i3.2092
Gani, N. A., Priharta, A., & Purnamasari, A. (2022). Pengaruh Kompensasi dan Lingkungan Kerja terhadap Turnover Intention pada Perusahaan Tambang di Kalimantan. Jurnal Pendidikan Dan Kewirausahaan, 10(2), 579–588. https://doi.org/10.47668/pkwu.v10i2.444
Ghozali, Imam. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS. 25. Universitas Diponegoro.
Ghozali, I., & Latan, H. (2015). Partial Least Squares Konsep Teknik dan Aplikasi dengan Program Smart PLS 3.0. Universitas Diponegoro.
Greenhaus, J. H., & Powell, G. N. (2006). The Family-Relatedness of Work Decisions: A Framework and Agenda for Theory and Research. SAGE.
Hair, J. F., Hult, G. T. M., Ringle, C. M., dan Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (Ed. 2). United States of America: SAGE Publications, Inc.
Hasan, Z. U., Khan, M. I., Butt, T. H., Abid, G., & Rehman, S. (2020). The balance between work and life for subjective well-being: A moderated mediation model. Journal of Open Innovation: Technology, Market, and Complexity, 6(4), 1–18. https://doi.org/10.3390/joitmc6040127
Indana, W. (2023). Berapa Persen Turnover Karyawan Dikatakan Tinggi? Begini Rumus dan Cara Menghitungnya. https://www.qubisa.com/article/berapa-persen-turnover-karyawan-dikatakan-tinggi. Diakses pada 13 Desember 2024.
Kartika, R., & Gunawan, A. W. (2022). Pengaruh Transformational Leadership Terhadap Turnover Intention Generasi Z Melalui Internal Communication Dan Employee Engagement. Journal Transformation of Mandalika, 3(2), 121–141.
Lazzari, M., Alvarez, J. M., & Ruggieri, S. (2022). Predicting and explaining employee turnover intention. International Journal of Data Science and Analytics, 14(3), 279-292.
Maier, C., Laumer, S., Eckhardt, A., & Weitzel, T. (2013). Analyzing the impact of HRIS implementations on HR personnel’s job satisfaction and turnover intention. The Journal of Strategic Information Systems, 22(3), 193-207.
Mangkunegara, A. P. (2019). Manajemen Sumber Daya Manusia. PT Remaja
Rosdakarya.
Mardikaningsih, R., & Arifin, S. (2022). Pengaruh Keterlibatan Karyawan Dan Keseimbangan Kehidupan Kerja Terhadap Turnover Intention. Jurnal Baruna Horizon, 5(1), 40–49. https://doi.org/10.52310/jbhorizon.v5i1.76
Matande, M., Thoyib, A., & Kurniawati, D. T. (2022). The effect of perceived organizational support and transformational leade rship on turnover intention of health workers at Hospital X Mimika Regency Papua. International Journal of Research in Business and Social Science (2147- 4478), 11(6), 218–228. https://doi.org/10.20525/ijrbs.v11i6.1922
Muhadi, Indahyati, E., Angesti, D., & Safira, R. (2022). Pengaruh Work Life Balance Dan Stres Kerja Terhadap Turnover Intention Pada Perawat Di RSI Surabaya. Jurnal Keperawatan Muhammadiyah, 7(3), 77–83. http://journal.um-surabaya.ac.id/index.php/JKM
Mulang, H. (2022). Analysis of The Effect of Organizational Justice, Worklife Balance on Employee Engagement and Turnover Intention. Golden Ratio of Human Resource Management, 2(2), 86–97. https://doi.org/10.52970/grhrm.v2i2.169
Namin, B. H., Øgaard, T., & Røislien, J. (2021). Workplace incivility and turnover intention in organizations: A meta-analytic review. International Journal of Environmental Research and Public Health, 19(1), 25.
Nawardi, A., & Berliyanti, D. O. (2023). The Effect of Human Resources Management Practices, Transformational Leadership on Turnover Intention Mediated By Work Engagement on Stateowned Bank Employees. International Journal of Multidisciplinary Research and Analysis, 06(01), 288–295. https://doi.org/10.47191/ijmra/v6-i1-36
Novitasari, I., & Dessyarti, R. (2022). The Influence Of Work-Life Balance On Turnover Intention with Employee Engagement as an Intervening Variabele (Study PO Jaya). Edunomika, 06(01), 1–18.
Nugraha, E. A., & Anggiani, S. (2022). Keterkaitan Dari Transformational Leadership, Work Environment, Career Planning, Job Satisfaction, Dan Turnover Intention. Jurnal Lentera Bisnis, 11(3), 264. https://doi.org/10.34127/jrlab.v11i3.654
Nurhidayati, M., & Dini, Y. I. F. (2023). Pengaruh Work-life Balance dan Work Stress terhadap Turnover Intention dengan Job Satisfaction sebagai Variabel Mediasi pada Karyawan Kontrak BP Batam. Jurnal Madani: Ilmu Pengetahuan, Teknologi, Dan Humaniora, 6(2), 79–87. https://doi.org/10.33753/madani.v6i2.272
Pranata, Y. A., & Suryosukmono, G. (2023). Person Organization Fit Dan Workplace Ostracism Terhadap Turnover Intention Pada Karyawan : Mediasi Kepuasan Kerja. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 7(3), 1877–1894. https://doi.org/10.31955/mea.v7i3.3604
Puspitasari, A. D., & Kirana, K. C. (2022). Pengaruh person-organization fit dan motivasi kerja terhadap turnover intention melalui kepuasan kerja sebagai variabel mediasi. Forum Ekonomi, 24(2), 464–475. https://doi.org/10.30872/jfor.v24i2.10876
Pustini, N. N. A. T., Hartati, P. S., & Dewi, I. A. S. (2023). Pengaruh Kepuasan Kerja Memediasi Kompensasi Finansial Terhadap Turnover Intention. Widya Amrita, Jurnal Manajemen, Kewirausahaan Dan Pariwisata, 3(7), 1313–1324.
Putrawan, M. A. A., & Surya, I. B. K. (2026). Peran Work Engagement Dalam Memediasi Pengaruh Work Family Conflict Terhadap Kepuasan Kerja. E-Jurnal Manajemen, 15(4), 397-413.
Restika, N. P. A. D., & Mujiati, N. W. (2026). Pengaruh Komitmen Organisasional Memediasi Pengaruh Kepuasan Kerja Terhadap Turnover Intention Pada PT. Bpr Sukawati Pancakanti Gianyar. E-Jurnal Manajemen, 15(2), 118-132.
Rinaldi, G., & Ramli, A. H. (2023). Pengaruh Tranformational Leadership Terhadap Turnover Intention Pada Karyawan Perusahaan Swasta di Jakarta. Jurnal Pengabdian Kepada Masyarakat Nusantara (JPkMN), 4(4), 3088–3094. https://doi.org/http://doi.org/10.55338/jpkmn.v4i4. 1699
Risambessy, M. S., Latupapua, C. V., & Hiariey, H. (2023). Pengaruh Job Insecurity Terhadap Turnover Intention Karyawan Bagian Sales Di Mediasi Kepuasan Kerja. Jurlan Aplikasi Kebijakan Publik Dan Bisnis, 5(1), 74–96. https://stia-saidperintah.e-journal.id/ppj
Rivai, V. (2018). Manajemen Sumber Daya Manusia untuk Perusahaan dari Teori ke Praktek. Murai Kencana.
Rony, M. K. K., Md. Numan, S., & Alamgir, H. M. (2023). The association between work-life imbalance, employees’ unhappiness, work’s impact on family, and family impacts on work among nurses: A Cross-sectional Study. Informatics in Medicine Unlocked, 38(March), 101226. https://doi.org/10.1016/j.imu.2023.101226
Sari, N. P. E. W., Kawiana, I. G., & Astrama, I. M. (2023). Pengaruh Stres Kerja terhadap Turnover Intention dan Kepuasan Kerja sebagai Variabel Mediasi. Widya Amrita: Jurnal Manajemen Kewirausahaan Dan Pariwisata, 3(12), 2351–2361. https://ejournal.unhi.ac.id/index.php/widyaamrita/article/view/4282/2294/
Sinambela, L. P. (Prof. D. (2019). Manajemen Sumber Daya Manusia. Alfabeta.
Sitohang, R. (2023). The Influence of Transformational Leadership Style, Job Satisfaction and Organizational Culture on Turnover Intention in Employees of PT. Medan Distribusindo Raya Kabanjahe. Asian Journal of Management Analytics, 2(2), 133–142. https://doi.org/10.55927/ajma.v2i2.3887
Soelton, M., Wahyono, T., Oktaviar, C., Arief, H., Saratian, E. T. P., Cahyawati, I., & Syah, T. Y. R. (2021). Job Insecurity Anomaly on Turnover Intention and Employee Performance in The Organization Heavy Equipment Transportation Services. European Journal of Business and Management Research, 6(2), 211-216.
Suganda, U. K. (2022). Reducing turnover intention: The mediating role of work-life balance and organizational commitment. International Journal of Business Ecosystem & Strategy (2687-2293), 4(3), 01–12. https://doi.org/10.36096/ijbes.v4i3.344
Sugiyono. (2018). Metode Penelitian Bisnis. Pendekatan Kuantitatif, Kualitatif, Kombinasi dan R&D. Bandung: Alfabeta.
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, R & D. Bandung: Alfabeta.
Suhardi, G. T., & Ie, M. (2023). The role of transformational leadership styles, organizational citizenship behaviors, and work stress towards turnover intention. Jurnal Manajemen Maranatha, 22(2), 183–192. https://doi.org/10.28932/jmm.v22i2.5433
Sukrispiyanto. (2019). Manajemen Sumber Data Manusia. Indomedia Pustaka.
Sulaiman, F., & Chalimah. (2023). Pengaruh Kepemimpinan Transformasional, Work-Life Balance Dan Kompensasi Terhadap Kinerja Karyawan Pada Cv. Trimitra Setia Usaha. Journal of Accounting and Management’s Student, xxx(xx), 1–9.
Sutagana, I. N. T., Ernayani, R., Liow, F. E. R. I., Octiva, C. S., & Setyawasih, R. (2023). Analisis Pengaruh Paket Remunerasi dan Stres Kerja terhadap Turnover Intention dengan Kepuasan Kerja sebagai Variabel Mediasi pada Karyawan. BUDGETING : Journal of Business, Management and Accounting, 4(1), 183–203. https://doi.org/10.31539/budgeting.v4i1.4687
Sutrisno, E. (2016). Manajemen Sumber Daya Manusia. Prenada Media Group.
Wahyuni, D., & Ikhwan, K. (2022). Literature Study of Factors Affecting Employee Turnover Intentions in Indonesia. Marginal : Journal of Management, Accounting, General Finance and International Economic Issues, 1(4), 53–64. https://doi.org/10.55047/marginal.v1i4.293
Wibowo, A. R., & Gunarto, D. (2023). Pengaruh Stres Kerja Dan Kompensasi Finansial Terhadap Turnover Intention Melalui Kepuasan Kerja ( Studi Kasus Pada Departemen TI PT . Trias Sentosa Tbk ). Soetomo Business Review, 4, 146–153.
Wijayanto, P., Suharti, L., & Chaniago, R. (2022). Pengaruh Work Life Balance Terhadap Employee Engagement Dan Dampaknya Terhadap Turn-Over Intentions Dengan Job Characteristics Sebagai Pemoderasi (Studi Pada Karyawan Generasi Y di Indonesia). Jurnal Ekonomi Pendidikan Dan Kewirausahaan, 10(1), 83–98. https://doi.org/10.26740/jepk.v10n1.p83-98
Downloads
Published
Issue
Section
License
Copyright (c) 2026 I Nyoman Resa Adhika, Ni Putu Yuria Mendra
This work is licensed under a Creative Commons Attribution 4.0 International License.
