Evaluation of the Effectiveness of the Implementation of the Enterprise Resource Planning (ERP) System on the Financial Reporting Process of PT Telecommunications Company.
Keywords:
Enterprise Resource Planning (ERP), Delone and Mclean, Financial Report, Information SystemAbstract
This study aims to evaluate the effectiveness of the ERP system
implemented at PT ABC, one of the largest telecommunications companies
in Indonesia. This evaluation is important to ensure the ERP system
provides optimal benefits for the company. This research uses a qualitative
method with triangulation analysis through interviews with 5 resource
persons and document analysis related to ERP. The Delone and Mclean
model is used to assess system effectiveness based on five main aspects:
System Quality, Information Quality, Service Quality, User Satisfaction,
and Net Benefit. The results showed that the ERP system at PT ABC was
effective in the aspects of System Quality, Information Quality, User
Satisfaction, and Net Benefit. However, the Service Quality aspect still
needs to be improved through further training. The advantage of this
research is a comprehensive approach that assesses ERP effectiveness not
only from the technical side, but also user satisfaction and business benefits.
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