UI/UX Design of the HaloRT Application Using the Design Thinking Method

Abstract

Administrative processes and security reporting at the Neighborhood Association (RT) level are generally still carried out using conventional methods. Digital transformation is often hindered by low adoption rates due to interface designs that lack inclusivity regarding the accessibility needs of elderly users. Therefore, this study aims to design the User Interface and User Experience (UI/UX) of the HaloRT application featuring a “Senior Mode” to enhance inclusivity, and to objectively evaluate its usability. A Design Thinking approach was applied through the Empathize, Define, Ideate, Prototype, and Test stages. The evaluation was conducted using the System Usability Scale (SUS) instrument involving 15 respondents from various age groups. The results indicate that the interactive prototype successfully mapped the residents' needs and integrated reporting, financial, and inclusive setting features. The SUS testing yielded an average score of 71.17, which falls within the Acceptable range with a Good rating. In conclusion, the HaloRT interface is proven to be inclusive, easy to navigate, and well-received across all ages, thus holding great potential to optimize the digitalization of RT administration on a sustainable basis.