Tax Incentives, Tax Understanding, Social Environment, and WPOP Compliance for MSMEs During the Covid-19 Pandemic

Authors

  • Komang Devinta Riani Putri Faculty of Economic and Business, Udayana University, Indonesia
  • Putu Ery Setiawan Faculty of Economic and Business, Udayana University, Indonesia

DOI:

https://doi.org/10.24843/

Keywords:

Tax Incentives, Understanding, Environment, Compliance

Abstract

Taxpayer compliance is the behavior of a taxpayer who complies with his tax obligations in accordance with the rules. The aim of this research is to examine the influence of tax incentives, understanding of taxation, and the social environment on MSME individual taxpayer compliance during the Covid-19 Pandemic at the East Denpasar Pratama Tax Service Office. The population in this research is all MSME individual taxpayers registered at KPP Pratama East Denpasar amounting to 4,239 taxpayers. The sample used was 98 respondents and was determined using the Slovin formula. The method for determining the sample in this research is non-probability sampling, especially purposive sampling. The data analysis technique used is descriptive statistical analysis and partial least squares. Based on the research results, it shows that tax incentives, understanding of taxation and the social environment have a positive and significant influence on MSME individual taxpayer compliance during the Covid-19 pandemic.

References

Afif, M., Mursalim, Y., & Su, M. (2022). Point of View Research Accounting and

Auditing The Effect of Giving MSME Final Income Tax Incentives and Taxpayer

Awareness on the Level of Taxpayer Compliance. 3, 1–14.

Apriani, R. Y., Mursalim, & Nasaruddin, F. (2020). Pengaruh karakteristik

personal, postur motivasi dan lingkungan sosial terhadap kepatuhan wajib

pajak. Jurnal Mirai Management, 6(1), 232–242.

https://journal.stieamkop.ac.id/index.php/mirai

As’ari, N. G. (2018). Pengaruh Pemahaman Peraturan Perpajakan, Kualitas

Pelayanan, Kesadaran Wajib Pajak Dan Sanksi Pajak Terhadap Kepatuhan

Wajib Pajak Orang Pribadi. Computers and Industrial Engineering,

2(January), 6.

AY, M., HUMTA, H., & GHAFOURZAY, H. (2021). Examining the Effect of Tax

Understanding and Tax Awareness on Taxpayer Compliance in Kabul-

Afghanistan. 3. Sektör SosyalEkonomiDergi̇si̇, 56(1), 148–162.

https://doi.org/10.15659/3.sektor-sosyal-ekonomi.21.02.1445

Dewi, N. P. D. A., & Diatmika, I. P. G. (2020). Pengaruh Tingkat Kepercayaan,

Persepsi Tax Amnesty, Akuntabilitas Pelayanan Publik, dan Lingkungan

Sosial terhadap Kepatuhan Wajib Pajak Orang Pribadi. Jurnal Ilmiah

E-JURNAL AKUNTANSI

VOL 34 NO 2 FEBRUARI 2024 HLMN. 545-556

555

Akuntansi Dan Humanika, 10(2), 245.

https://doi.org/10.23887/jiah.v10i2.25895

Dewi Syanti, Widyasari, N. (2020). Pengaruh Insentif Pajak, Tarif Pajak, Sanksi

Pajak Dan Pelayanan Pajak Terhadap Kepatuhan Wajib Pajak Selama Masa

Pandemi Covid-19. Jurnal Ekonomika Dan Manajemen, 9(2), 108–124.

Hardika, N. S., Askara, I. K. J., & Wijana, I. M. (2022). the Effect of Taxpayer

Understanding and Use of E- Filing on Taxpayer Compliance With Tax

Volunteer. Jurnal Informasi, Perpajakan, Akuntansi, Dan Keuangan Publik Vol,

17(1), 95–110.

https://trijurnal.lemlit.trisakti.ac.id/jipak/article/view/10147/pdf

Karnowati, N. B., & Handayani, E. (2021). Moderation of tax socialization of factors

affecting taxpayer compliance in the time of Covid-19. International Journal

of Research in Business and Social Science (2147- 4478), 10(5), 184–194.

https://doi.org/10.20525/ijrbs.v10i5.1272

Koessler, A. K., Torgler, B., Feld, L. P., & Frey, B. S. (2019). Commitment to pay

taxes: Results from field and laboratory experiments. European Economic

Review, 115, 78–98. https://doi.org/10.1016/j.euroecorev.2019.02.006

Kurnia Prabudi1, Erlina2, R. B. (2018). Factors That Affect Compliance With the

Individual Taxpayer With Taxation Socialization As Moderating Variables in the

Office of Tax Services in the Office of Djp Sumatera Utara I.

Latief, S., Junaidin Zakaria, & Mapparenta. (2020). Pengaruh kepercayaan kepada

pemerintah, kebijakan insentif pajak dan manfaat pajak terhadap

kepatuhan wajib pajak. Jurnal Analisa Akuntansi Dan Perpajakan, 3(3), 271–

289. http://jurnal.fe.umi.ac.id/index.php/CESJ/article/view/581/425

Machfuzhoh, A., & Puspanita, I. (2021). The Effect of Self Assessment and Tax

Knowledge on Tax Compliance. Journal of Applied Business, Taxation and

Economics Research, 1(1), 66–76. https://doi.org/10.54408/jabter.v1i1.24

Nurkhin, A., Novanty, I., Muhsin, M., & Sumiadji, S. (2018). The Influence of Tax

Understanding, Tax Awareness and Tax Amnesty toward Taxpayer

Compliance. Jurnal Keuangan Dan Perbankan, 22(2), 240–255.

https://doi.org/10.26905/jkdp.v22i2.1678

Nuskha, D., & Nur Diana, D. S. (2021). Pengaruh Pemberian Insentif Pajak Di

Tengah Pandemi Corona Terhadap Tingkat Kepatuhan Wajib Pajak Orang

Pribadi Dalam Pelaporan Surat Pemberitahuan (SPT) (Studi Kasus Pada

KPP Malang Utara). 10(06), 6.

Oktaviani, R. M., Kurnia, H., Sunarto, & Udin. (2020). The effects of taxpayer

knowledge and taxation socialization on taxpayer compliance: the role of

taxpayer awareness in developing Indonesian economy. Accounting, 6(2),

89–96. https://doi.org/10.5267/j.ac.2019.12.004

Panjaitan, H., Tarmizi, H. B., Daulay, M., & Ginting, R. (2019). Effect of Good

Governance, Tax Understanding, and Tax Sanctions on Taxpayers Compliance,

Micro, Small and Medium Enterprises In Medan. 100(Icoi), 663–669.

https://doi.org/10.2991/icoi-19.2019.116

Pramesti, R. D., & Mujiyati, D (2018). Pengaruh Tingkat Pemahaman Wajib Pajak,

Kualitas Pelayanan Fiskus, Sanksi Perpajakan, Lingkungan Wajib Pajak, Dan

Penerapan E-Billing Terhadap Tingkat Kepatuhan Wajib Pajak Orang Pribadi

PUTRI, K. D. R., & SETIAWAN, P. E.

INSENTIF PAJAK, PEMAHAMAN...

556

(Studi Pada Kantor Pelayanan Pajak Pratama Boyolali)(Doctoral dissertation,

Universitas Muhammdiyah Surakarta).

Regita, V., Jaya, A. J., & Faisal, A. R. (2022). The Influence of Tax Incentive Policies

and Trust in the Government Due to the Impact of Covid-19 on the

Compliance of Individual Taxpayers of UMKM at KPP Pratama Pangkalan

Kerinci. Budapest International Research and Critics Institute-Journal (BIRCI-

Journal), 5, 1948–1958.

Sari, H. I., Sunaryo, K., & Kusumawardhani, I. (2021). the Effect of Understanding

of Tax Regulations, Tax Sanctions and Tax Rates on Small Medium

Enterprises Tax Compliance in Bantul Regency. Jurnal Informasi, Perpajakan,

Akuntansi, Dan Keuangan Publik, 16(1), 85.

https://doi.org/10.25105/jipak.v16i1.6779

Sitorus, R. R. (2020). Moderasi Insentif Pajak Di Era Pandemi Covid-19 atas

Pengaruh E-Faktur Dan E-Bukti Potong Terhadap Kepatuhan Wajib Pajak.

Journal of Business Studies, 5(2), 1–16.

Sizka Rismaningsih Lestary, Memed Sueb, I. Y. (2021). The Effect of Tax Fairness,

Tax Socialization and Tax Understanding on Tax Compliance: A Study on

Micro, Small and Medium Enterprises (MSMEs). Journal of Accounting

Auditing and Business, 4. https://doi.org/10.33312/ijar.528

Sumia Dewi, I W Karmana, and I. W. P. S. (2021). The Effect of Government-Borne

Final Income Tax Incentives on the Compliance of MSMEs Taxpayers during the

Covid-19 Pandemic in Badung Regency.

Solichah, N. N., Isnalita, & Soewarno, N. (2019). The Effect of E-Filing

Implementation, Level of Tax Comprehension, and Tax Sanction on Formal

Compliance of Individual Taxpayer. 101(Iconies 2018), 293–296.

https://doi.org/10.2991/iconies-18.2019.58

Tene, J. H., Sondakh, J. J., & Warongan, J. D. (2017). Pengaruh Pemahaman Wajib

Pajak, Kesadaran Pajak, Sanksi Perpajakan dan Pelayanan Fiskus Terhadap

Kepatuhan Wajib Pajak (Studi Empiris Pada Wajib Pajak Orang Pribadi

yang Terdaftar di KPP Pratama Manado). Jurnal EMBA, 5(2), 443–453.

Zahrani, N. R., & Mildawati, T. (2019). Pengaruh Pemahaman Pajak, Pengetahuan

Pajak, Kualitas Pelayanan Pajak Dan Sanksi Pajak Terhadap Kepatuhan

Wajib Pajak. Jurnal Ilmu Dan Riset Akuntansi, 8(4), 1–19.

http://jurnalmahasiswa.stiesia.ac.id/index.php/jira/article/view/2398

Downloads

Published

18-10-2026

Issue

Section

Articles

How to Cite

Tax Incentives, Tax Understanding, Social Environment, and WPOP Compliance for MSMEs During the Covid-19 Pandemic. (2026). E-Jurnal Akuntansi, 34(2). https://doi.org/10.24843/