Digital Technology, Cost Category, and Competitive Advantage in Islamic Bank X

Fatchullah Reza Siswanto; Nazaruddin Malik; Driana Leniwati

doi:10.24843/EJA.2025.v35.i07.p17

Authors

Fatchullah Reza Siswanto Faculty of Economics and Business, Universitas Muhammadiyah Malang, Indonesia
Nazaruddin Malik Faculty of Economics and Business Universitas Muhammadiyah Malang, Indonesia
Driana Leniwati Faculty of Economics and Business Universitas Muhammadiyah Malang, Indonesia

DOI:

https://doi.org/10.24843/EJA.2025.v35.i07.p17

Keywords:

Digital Technology, Cost, Competitive Advantage

Abstract

This study conducted an in-depth analysis of the competitive advantage and costs of implementing digital technology in Islamic bank X. There are differences in the use of digital technology by individual and corporate customers. Individual customers mostly use mobile and Internet banking, whereas corporate customers use a more diverse range of services, such as cash management systems. Qualitative Case study research in Islamic Bank X enables a deeper discussion of cost and competitive advantage, which prior studies have not explored extensively. The informants in this study were key employees and customers who had used digital technology. The results of this study show that three costs arise in the implementation of digital technology: analysis, monitoring, and adjustment costs. The competitive advantage obtained from the implementation of digital technology can be felt by management and customers: data security, operational efficiency, transparency and accountability, product innovation, and customer loyalty. This research contributes to policymaking regarding implementing digital banking technology, which entails cost implications and brings significant advantages for banking sectors.

References

Aditya, N., & Diana, N. (2023). Comparative Analysis of the Financial Performance of Islamic Banks and Conventional Banks During The Covid-19 Pandemic. Jurnal Ilmiah Wahana Pendidikan, 9(6), 391–398. Retrieved from https://doi.org/10.5281/zenodo.7784969

Amiri, M. … Keramatpanah, M. (2023). Evaluation of Digital Banking Implementation Indicators and Models in the Context of Industry 4.0: A Fuzzy Group MCDM Approach. Axioms, 12(6), 1–43. https://doi.org/10.3390/axioms12060516

Bagas, B., & Fasa, M. I. (2024). Transformasi Digital Era Industri 4.0 Revolusi Layanan yang Mengubah Lanskap Perbankan Syariah di Indonesia. JICN: Jurnal Intelek Dan Cendekiawan Nusantara, 1(5), 7653–7665.

Chrismastianto, I. A. W. (2017). Analisis SWOT Implementasi Teknologi Finansial terhadap Kualitas Layanan Perbankan di Indonesia. Jurnal Ekonomi Dan Bisnis, 20(1), 133–144. Retrieved from https://core.ac.uk/download/pdf/190864220.pdf

Denzin, N. K. (2018). The Qualitative Manifesto. In Paper Knowledge . Toward a Media History of Documents (Vol. 7).

Djalaluddin, A., Kholilah, K., Danila, N., & Andriani, S. (2023). Actualization of Islamic Social Finance During Disasters : The Covid-19 Pandemic`S Lessons In Indonesia. IQTISHODUNA: Jurnal Ekonomi Islam, 12(2), 371–392.

Garbo, A., & Latifah, H. R. (2024). Optimasi Pelayanan Nasabah Bank Syariah Indonesia Melalui Penggunaan Kecerdasan Buatan. Jurnal Masharif Al-Syariah: Jurnal Ekonomi Dan Perbankan Syariah, 9(2), 846–862.

Hakim, L., Diarto, H., & Adenan, M. (2016). Analisis Biaya Transaksi Ekonomi dan Faktor Determinan Penerapan Kemitraan Usaha Tani Tebu Rakyat (Analysis of transaction cost economics and the. Repository.Unej.Ac.Id. Retrieved from http://repository.unej.ac.id/bitstream/handle/123456789/76716/LUKMAN HAKIM.pdf?sequence=1

Haq, A. M., Marilang, M., & Kurniati, K. (2024). Transformasi Digital Perbankan Syariah untuk Penyandang Disabilitas. J-ESA Jurnal Ekonomi Syairah, 7(1), 64–82.

Hidajat, T. (2020). Financial Technology in Islamic View. Perisai : Islamic Banking and Finance Journal, 4(2), 102–112. https://doi.org/10.21070/perisai.v4i2.465

Laksono, B. A., & Nisa, F. L. N. (2024). Pemanfaatan Teknologi dalam Perkembangan Operasional Perbankan Syariah. Economic and Business Management International Journal, 1(3), 117–124.

Lantip, S. M. dan D. (2023). Pengaruh Ttransformasi Digital Terhadap Kinerja Keuangan Dengan Ukuran Perusahaan Sebagai Moderasi. Diponegoro Journal Of Accounting, 12(4), 1–11. Retrieved from https://ejournal3.undip.ac.id/index.php/accounting/article/view/41633%0Ahttps://ejournal3.undip.ac.id/index.php/accounting/article/download/41633/30094

Lopes Amaral, M. A., & Wutun, M. B. M. G. (2022). Penggunaan Teori Biaya Transaksi Dalam Perilaku Pembelian Online. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi)., 9(1), 30–41. https://doi.org/10.35794/jmbi.v9i1.36605

Megawati, I. A. P., & Kertiriasih, N. N. R. (2024). Dampak Layanan Perbankan Digital terhadap Kinerja Perbankan di Indonesia. Jurnal Lentera Bisnis, 13(3), 1578–1591. https://doi.org/10.34127/jrlab.v13i3.1205

Muslimin, M., Ballo, F. W., & Kiak, N. T. (2024). Tantangan Transformasi Produk Digital Dalam Perbankan Syariah: Studi Kasus Bank Syariah Indonesia Kc Kupang. MENAWAN: Jurnal Riset Dan …, 2(3), 69–79. Retrieved from https://journal.areai.or.id/index.php/MENAWAN/article/view/517%0Ahttps://journal.areai.or.id/index.php/MENAWAN/article/download/517/549

Norrahman, R. A. (2023). Registrasi Bank Shariah Melalui Kecerdasan Buatan Via Online, Systematic Literature Review. Jurnal Ekonomi Akuntansi, Manajemen, 2(4), 136–166.

Pratwi, D. D., & Dahruji, D. (2024). Implementasi Layanan Muamalat (Digital Islamic Network) Dalam Meningkatkan Efisiensi dan Kemudahan Bertransaksi di Bank Muamalat. Nisbah: Jurnal Perbankan Syariah, 10(1), 34–44. Retrieved from https://ojs.unida.ac.id

Setianingrum, N., Chavia, A. N., & Anggraeni, Y. (2025). Mengoptimalkan Transformasi Digital Dan Dukungan Industri Kreatif Di Bank Syari ’ah Indonesia (BSI). Gudang Jurnal Pengabdian Masyarakat, 3(1), 366–370.

Shabri, H., Azlina, N., & Said, M. (2020). Transformasi Digital Industri Perbankan Syariah Indonesia. El-Kahfi | Journal of Islamic Economics, 3(2), 1–8. https://doi.org/10.58958/elkahfi.v3i02.88

Shanti, R., Siregar, H., Zulbainarni, N., & Tony. (2023). Role of Digital Transformation on Digital Business Model Banks. Sustainability (Switzerland), 15(23), 1–25. https://doi.org/10.3390/su152316293

Staubus, G. J. (1994). The Theory of the Firm, Costly Contracting, and Accounting. European Accounting Association, (April), 1–23.

Tang, W., & Yang, S. (2023). Enterprise Digital Management Efficiency under Cloud Computing and Big Data. Sustainability (Switzerland), 15(17), 1–17. https://doi.org/10.3390/su151713063

Trimulyana, R. A. (2024). Transformasi Digital dalam Perbankan Syariah dan Dampaknya pada Masyarakat Muslim. Persya: Jurnal Perbankan Syariah, 2(1), 8–12. https://doi.org/10.62070/persya.v2i1.52

Wang, L., & Hou, S. (2024). The impact of digital transformation and earnings management on ESG performance: evidence from Chinese listed enterprises. Scientific Reports, 14(1), 1–21. https://doi.org/10.1038/s41598-023-48636-x

Williamson, O. E. (1981). The Economics of Organization: The Transaction Cost Approach. American Journal of Sociology, 87(3), 548–577. https://doi.org/10.1086/227496